WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION?

JOIN US AS AN INTERN FRONT DESK AMBASSADOR AT SAPPHIRE HOUSE ANTWERP!

ABOUT ODYSSEY

We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.

ABOUT SAPPHIRE HOUSE ANTWERP

Sapphire House Antwerp is a proud Autograph Collection hotel. With hand-selected inherent craftsmanship and a clear view of design and hospitality. Autograph Collection hotels offer rich, compelling moments that leave a lasting impression, ‘’exactly like Nothing else’’. Influenced by the Golden Age of Antwerp, Sapphire House Antwerp its unique 139 rooms and suites blend seamlessly authentic details, artwork and custom-made design to create an unforgettable experience of comfort and luxury.

Restaurant PLANTn, at PLANTn we are passionate about bringing vegetable dishes 24 hours a day. We offer breakfast, brunch, lunch and dinner. In this unique and relaxing bistro decor, our team brings together the best seasonal ingredients of our farm and local producers. In addition, our kitchen team uses preservation techniques such as pickling and fermenting to make the most of our precious ingredients and minimize waste.

THE POSITION

As a Front Desk Agent you are a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Ultimately, you will help create a pleasant and memorable stay for our guests.

YOUR KEY RESPONSIBILITIES

• Welcoming customers & guests in a friendly manner.
• Ascertains the purchasing needs of guests.
• Assists customers in a branded, friendly, proactive, and efficient manner, with appropriate follow-up as needed.
• Monitors lobby and work area to determine customer flow.
• Facilitates correspondence with customers.
• Collaborates with other staff, managers, and resources.
• Respond to Guest Relations reviews. Handle the follow up.

HOW YOU’LL DO IT

• By being a warm and helpful communicator and being guest-oriented.
• With the ability to put things in perspective when it comes to helping guests.
• Thinking out of the box to create unique experiences.
• With a love for structuring a bit of chaos.
• By being a great team player and being proactive.

WHAT YOU’LL BRING

• Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, and holidays;
• Strong organizational skills and demonstrated ability to multitask and prioritize tasks;
• Your English is top-notch, as you’ll be helping a lot of guests with different backgrounds.
• You are quality and guest oriented.
• You are stress resistant.
  
  

INTERESTED?

Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible. The first screening will be done by our HR coordinator, Axelle Debruyn. If this interview is positive, you’ll have a second interview the Department manager. We look forward to receiving your application!