Reservations Intern (August/ September 2024)
On-site- Utrecht, Utrecht, Netherlands
HeadquartersIntern
Job description
WOULD YOU LIKE TO BE PART OF A FAST - GROWING ORGANISATION?
JOIN US AS RESERVATIONS INTERNAT OUR HEADQUARTERS!
ABOUT ODYSSEY
We're The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality. At Odyssey our story is your story.
ODYSSEY CULTURE
You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we'll be a good fit. We pride ourselves with a collaborative mindset.
THE POSITION
Odyssey is determined to offer exceptional guest experiences in all our hotels. A unique pre-arrival experience that will make guest even more excited about their stay starts when making the reservation. As a reservation intern, you’ll ensure that our future guests are prepared to perfection for their upcoming stay.
During your internship, you’ll become a team member in the Central Reservation Office (CRO) for all the participating Odyssey hotels across Europe. You’ll handle individual and group reservations that are received through email, phone, or other reservation systems. Together with your colleagues, you’ll be responsible for delivering daily reservation service to all the hotels and keeping up the highest customer service standards.
In addition to your daily functions, there is plenty of room for your own input and projects. We’re always curious to see you how you get the best learning experience during your internship.
YOUR KEY RESPONSIBILITIES
- Answer phone calls, emails, and request via other systems for new reservations and or enquiries.
- Process individual reservations through established procedures.
- Follow up on reservation-related tasks as determined in the scope of the CRO.
- Identify sales leads for the on-property sales teams.
- Drive upselling.
- Daily communication with the operations team.
- Ensure to deliver excellent customer services.
Job requirements
HOW YOU’LL DO IT
- Working in a dynamic multi-tasking environment.
- Easy going and having a friendly, hospitable attitude.
- Being proactive and not afraid to ask questions.
- With a self-motivated and proactive attitude.
- Having an eye for details and accuracy.
- Showing effective communication and interpersonal skills.
WHAT YOU’LL BRING
- An MBO or HBO degree in Hotel Management or a degree in another relevant field of study.
- Affinity with hospitality and hotels.
- Fluent in both English and Dutch, written and spoken additional languages are an advantage.
- Strong knowledge of MS Office (Excel).
- Strong written and verbal presentation skills.
WHY THIS INTERNSHIP AT ODYSSEY
- Beautiful office to make your work as enjoyable as possible.
- Your personal development taken seriously.
- Plenty of room for your ideas and creativity.
- Internship allowance of €420 per month.
- Travel allowance of €80 per month.
- Employee discounts in more than 8000 hotels, for you and your family.
- We care for you and via Empowr. we aim to foster your personal well-being with diverse resources.
INTERESTED?
Please apply via this vacancy and our colleagues of the Talent Team will contact you as soon as possible. The first screening will be done by our Talent Specialists, and the first interview will be with the Reservation Supervisor. If this interview is positive, you’ll have a second interview with the Manager Central Reservation Office. We look forward to receiving your application!
- Utrecht, Utrecht, Netherlands
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