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Front Office Agent

  • On-site
    • Breda, Noord-Brabant, Netherlands
  • Hotel Nassau
  • Hotel Nassau Breda

Job description

WOULD YOU LIKE TO BE PART OF A FAST–GROWING ORGANISATION?
JOIN US AS FRONT OFFICE AGENT AT HOTEL NASSAU BREDA | AUTOGRAPH COLLECTION!

ABOUT HOTEL NASSAU BREDA
Hotel Nassau Breda | Autograph Collection is part of Marriott International and is located in a former monastery in the heart of the vibrant, Burgundian city of Breda. The hotel features 95 rooms, a breathtaking chapel (capacity 300 pax) perfect for weddings and events, and 5 spacious meeting facilities. As an Autograph Collection hotel, it is part of one of the 30 unique brands under Marriott International. Hotel Nassau Breda belongs to Odyssey Hotel Group – Europe’s fastest growing hotel management company.

THE POSITION
We’re searching for an enthusiastic Front Office Agent who thrives in a dynamic setting and loves delivering great service in an international team environment. In this role, you’ll be the first smile our guests see – and the one they remember. You’ll ensure smooth check-ins and check-outs, help with guest questions, and make every stay memorable.

YOUR KEY RESPONSIBILITIES

  • Greet guests with a warm and welcoming attitude

  • Handle check-in/check-out procedures efficiently and according to Marriott brand standards

  • Maintain accurate guest records including preferences and billing details

  • Update and follow front office procedures in line with hotel policy

  • Ensure guest safety by adhering to hotel health, safety, and security protocols

  • Resolve complaints professionally and promptly

Job requirements

HOW YOU’LL DO IT

  • With a helpful, energetic, and proactive approach

  • By working independently and taking initiative when needed

  • By being a true team player who enjoys collaboration

  • Through excellent communication and a guest-first mindset

  • Always staying calm under pressure and keeping a positive attitude

WHAT YOU’LL BRING

  • Affinity with the hospitality industry; previous experience is a plus

  • Knowledge of Opera or other PMS systems

  • Fluent in English; Dutch is a great advantage

  • A natural talent for service and creating memorable guest experiences

  • Enthusiasm for working in a historic and inspiring environment

WHY JOIN US?

  • A role at one of the most iconic hotels in Breda

  • Work in a multicultural, professional, and energetic team

  • Competitive salary based on the Catering CLA

  • Travel allowance and pension scheme

  • Up to 25 vacation days to recharge

  • Attractive employee rates in more than 8,000 Marriott and Odyssey hotels worldwide

  • Access to Empowr platform for personal well-being

  • Frequent team-building activities

  • Real opportunities to grow within Odyssey and our hotel brands

ABOUT ODYSSEY
We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many global hospitality names. With brands like Marriott, IHG, and Accor under our management, we focus on exceptional design, authentic guest experiences, and empowering our teams to shine. With over 700 employees and the support of our main investor ActivumSG, our mission is to create unique stories in every hotel we operate.

ODYSSEY CULTURE
You’ll join a forward-thinking team that believes in collaboration, responsibility, and celebrating success together. We support your ideas and offer the freedom to grow in a workplace where every day is different.

INTERESTED?
Apply now via this vacancy – our Talent Acquisition Team will be in touch with you as soon as possible. We can’t wait to hear your story.

On-site
  • Breda, Noord-Brabant, Netherlands
€2,300 - €2,400 per month
Hotel Nassau

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