WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION? JOIN US AS DUTY MANAGEMENT INTERN AT SAPPHIRE HOUSE ANTWERP!

About Odyssey

We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection.

About Sapphire House Antwerp Sapphire House Antwerp is a proud Autograph Collection hotel. With hand-selected inherent craftsmanship and a clear view of design and hospitality. Autograph Collection hotels offer rich, compelling moments that leave a lasting impression, ‘’exactly like Nothing else’’. Influenced by the Golden Age of Antwerp, Sapphire House Antwerp its unique 139 rooms and suites blend seamlessly authentic details, artwork and custom-made design to create an unforgettable experience of comfort and luxury.
At restaurant Sapphire Bistro we are passionate about bringing delightful dishes 24 hours a day. We offer breakfast, brunch, lunch and dinner in this unique and relaxing bistro decor.

THE POSITION

A Duty Manager Trainee works closely with guests to greet, converse, and assist with enquiries, especially when VIP guests, long-stay guests and others are in the hotel lobby. At Sapphire House we look for people who are welcoming and can focus on the things that really matter to our guests and get them right every time.

YOUR KEY RESPONSIBILITIES

• Managing the first impressions of our guests in our hotel.

• Take responsibilities for the needs of our (VIP) guests before, during and after their stay.

• Welcome guests in a friendly, prompt and professional manner and recognizing Marriott Bonvoy Members and also returning guests.

• Handling outstanding guest requests or issues that may require additional monitoring or follow-up.

• Take action to solve guest problems/complaints using appropriate service recovery guidelines.

• Assisting Front Desk at busy moments.

• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour.

• Regularly doing hotel rounds to check the surroundings and public areas on cleanness and safety.

• Carry out various administrative tasks.

• Carry out Fire, Life, Safety (FLS) tasks.

• Go the extra mile to provide our guests with excellent service

• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

How You’ll Do It

• By being a warm and helpful communicator and being guest-oriented.

• With the ability to put things in perspective when it comes to helping guests.

• Thinking out of the box to create unique experiences.

• With a love for structuring a bit of chaos.

• By being a great team player and being proactive.

What You’ll Bring

• Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel. environment, including weekends, and holidays.

• Strong organizational skills and demonstrated ability to multitask and prioritize tasks.

• Your English is top-notch, as you’ll be helping a lot of guests with different backgrounds and knowledge of a second language is a plus.

• You are quality and guest oriented.

• You are stress resistant.

• Positive attitude and excellent communication skills.

WHY THIS ROLE AT ODYSSEY?

The advantage of joining via Odyssey means that you’ll be empowered to be your very best. Together we grow. You get the opportunity to grow to our other brands and headquarters.

• Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You'll be regularly informed of vacancies and are free to apply internally.

• Room for your ideas and creativity - your vision is important to us.

• Working from a beautiful location, as all our hotels are well designed.

• Working in a dynamic work environment where no day is the same.

• A culture where great colleagues become true friends.

• Diversity in the work and tasks and getting involved in projects.

ODYSSEY CULTURE You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.