Are you the strategic and guest-focused Front Office leader to strengthen Hotel Nassau Breda?

At Hotel Nassau Breda, we’re looking for a Front Office Manager who dares to take the lead, takes ownership of the guest journey, and brings out the best in their team every single day. No two days are alike in this historic former monastery in the heart of Breda. This is your chance to become part of a unique Autograph Collection hotel within Marriott International.

ABOUT HOTEL NASSAU BREDA

Hotel Nassau Breda | Autograph Collection is part of Marriott International and located in a former monastery in the heart of the vibrant city of Breda. The hotel offers 95 rooms, a historic chapel (with a capacity of 300 guests) for weddings and events, and 5 spacious meeting rooms.

Hotel Nassau Breda is an Autograph Collection hotel – one of 32 Marriott brands – and is part of the Odyssey Hotel Group, Europe’s fastest-growing hotel management company.

THE POSITION

As Front Office Manager, you are the face of reception and the beating heart of the team. You lead the Front Office department, ensure a seamless guest experience, and safeguard the department's operational excellence. You understand high-level hospitality, know how to optimise processes, and motivate your team to treat every guest with a personal and professional touch. You are the go-to person for escalations, facilitate smooth communication between departments, and contribute actively to the management team.

YOUR MAIN RESPONSIBILITIES

• Lead and coach the Front Office team with a focus on guest experience and team development;

• Ensure efficient and guest-focused check-in and check-out procedures;

• Actively work to improve guest satisfaction and online reviews;

• Create staff schedules and manage staffing needs in line with forecasts;

• Analyse and improve operational processes;

• Handle complaints and exceed guest expectations;

• Responsible for budgeting, cost control, and achieving departmental goals;

• Ensure compliance with Marriott standards and operational guidelines.

HOW YOU DO IT – professional with personality

• You radiate warmth, confidence, and professionalism;

• You’re visible on the floor and connect naturally with both guests and team members;

• You think ahead, think with others, and think outside the box;

• You're flexible and available during weekends and holidays;

• You love structure and order, even in dynamic situations;

• You communicate clearly, inspire others, and drive results;

• You have an eye for detail and a grip on the bigger picture.

WHAT YOU BRING – expertise with flair

• At least a bachelor’s degree in Hotel Management or Tourism;

• Minimum of 3 years of experience in a similar management role within Front Office;

• Excellent verbal and written communication skills in both Dutch and English;

• Experience with Opera PMS and Marriott systems is a plus;

• Strong leadership and decision-making skills;

• You are solution-oriented, responsible, and proactive;

• Able to perform under pressure and set clear priorities;

• Passion for hospitality, team development, and service excellence.

WHY HOTEL NASSAU BREDA

• A unique workplace in a historic building with international allure;

• Work within Marriott International – access to a global network and training opportunities;

• Part of the Odyssey Hotel Group – room to grow, take initiative, and develop;

• Competitive salary and attractive secondary benefits;

• Pension scheme according to the Horeca & Catering Pension Fund;

• Discounts at over 8,000 Marriott hotels worldwide;

• Family and friends discounts within the Odyssey Hotel Group.

• Benefits focused on your well-being; like access to Empowr & our Employee Benefits website.

INTERESTED?

Does this sound like your next step? Apply through this vacancy, and our team will get in touch as soon as possible. We look forward to hearing from you!